100% Satisfaction Guaranteed
Returns & Exchange Policy
The Materials, Design and Construction Methods used in our products range have been thoroughly tested in the marketplace over many years, If, however you are unhappy with your purchase, you can return it within 30 days of the purchase date, provided the goods are in as purchased unused condition.
In the event you purchase an incorrect size and wish to exchange for another size, a $15 Check and Repack fee will be charged plus all applicable freight charges. The product must be unmarked and in a resaleable condition.
The BBQ Cover Company Ltd provides a manufacturer’s warranty that commences from the date of purchase. The Term of the Warranty, 12 Months or 36 Months depending on which product or product range you purchase from is clearly advertised on each individual item. The Warranty covers replacement or repair due to defects in materials or workmanship which result in the products failure to perform its intended purpose.
The Warranty does not cover misuse or avoidable damage such as exposure to excessive heat, storm damage, puncture by sharp objects, neglect or fair wear and tear. Please note this Warranty will be deemed void if the product is not used for its intended purpose or in a correct manner as stated by its product description and labelled size.
Proof of date of purchase is the sole responsibility of the claimant as are any expenses incurred in the making of the Warranty claim.
We endeavour to deliver your purchase within 3 – 4 working days after receiving payment confirmation.
There is a minimum shipping fee of $7.50 per order plus $3.75 for each additional item added to the cart. There are no additional charges for rural deliveries.
Delivery is within New Zealand only and to physical addresses only – We are unable to courier to a PO Box address as a signature for delivery may be required. This helps us to ensure your product arrives safely.
Orders from outside New Zealand will incur additional freight costs. Please email firstname.lastname@example.org for postage price enquires.
All Credit Card Purchases will be billed by BBQ Cover Company.
Prices quoted in New Zealand Dollars and GST included.
Prices advertised on this website are exclusive of freight.
All measurements are given in millimetres.
For all sizing options, use the two measurement guides below. Please note the width measurement is taken from the end of the side trays.